Sanath
Kundapura, Mysore Division, Karnataka, India
Experience: 2 years
Open to: Full-Time
Education: Bachelors
Availability: Immediate
Skills: Java, MySQL, WordPress
Previously worked at: US-based Companies
Assessment Score: 75
- Experience: Junior Support Engineer with 10 months of experience in troubleshooting web hosting, email, and server-related issues, ensuring minimal downtime and optimal performance.
- Technical Expertise: Skilled in problem-solving, server administration, web technologies, and SQL, with hands-on experience in resolving 404 and 503 errors, SMTP/POP3/IMAP configurations, and managing website and email issues.
- Education: Holds a Bachelor of Computer Application (BCA) from Mangaluru University (CGPA: 7.2) and currently pursuing a Master of Computer Application (MCA) in Cybersecurity at Jain University.
- Core Competencies: Proficient in Python, PHP, SQL, and web technologies, with a strong focus on troubleshooting, server performance analysis, and system diagnostics.
- Technical Support: Extensive experience providing customer support for web hosting services, domain management, FTP access, SSL certificate installation, and improving client satisfaction through effective issue resolution.
- Documentation & Reporting: Adept at maintaining clear and concise documentation of common issues and resolutions, contributing to enhanced team efficiency and client self-service options.