Sushmet
Bhind, Chambal Division, Madhya Pradesh, India
Experience: 7 years
Open to: Full-Time
Education: Bachelors
Availability: Within 30 Days
Skills: MSSQL, MySQL
Previously worked at: IT Service Companies
Assessment Score: 50
- Educational Background: Holds a Bachelor of Engineering degree from RGPV, Bhopal (2014-2018), providing a strong technical foundation in engineering principles.
- Work Experience: Over 3 years of experience in technical support roles, including work as a Process Associate at Capgemini Technologies Services India Ltd. and as an Application Support Engineer at Miscot Systems, specializing in troubleshooting software and hardware issues, system installations, and application support.
- Technical Expertise: Proficient in a wide range of technologies including Windows, Linux (Red Hat), Oracle, Core Java, MySQL, Salesforce, JIRA, AWS, and Azure basics, with hands-on experience in managing Linux servers and optimizing performance.
- Application and Database Support: Skilled in SQL query writing, data retrieval, and manipulation, as well as providing tier-2 and tier-3 support for critical applications. Involved in server and cloud application maintenance, system upgrades, and disaster recovery strategies.
- Client and Production Support: Expertise in providing high-level customer support, including managing critical system issues, monitoring performance metrics, and ensuring high availability of production systems. Participated in on-call rotations to resolve after-hours technical issues.
- Communication and Problem-Solving: Strong communication and interpersonal skills, adept at collaborating with cross-functional teams to resolve technical issues, enhance product functionality, and improve customer satisfaction.