How a Restaurant POS Software Company Enhanced Customer Support and Saved $6,500 Monthly A FemTech startup specializing in pelvic health devices sought to expand its market presence in the United States and Japan. The founder, who had successfully built a sales network with Walmart, faced increasing operational demands and needed support to: Drive partnerships and increase sales. Manage customer inquiries effectively. Expand market presence in the United States while focusing personally on Japan’s expansion efforts. Get In Touch Understanding Client Requirement The Restaurant POS software company faced increasing customer demand and required extended support hours to meet client expectations. Their in-house team struggled to cater to on-demand support during non-business hours, leading to delayed response times, customer dissatisfaction, and work overload. To address these challenges, the company sought to hire experienced technical customer support executives who could quickly adapt to their operations and provide seamless support. They needed the team in place within a week, with the flexibility to replace underperforming staff if necessary. Streamlined Recruitment Process withRemote.ai’s technical talent acquisition team initiated the recruitment process by understanding the client’s specific needs. The criteria included: Prior hands-on customer support experience with US-based clients. Proficiency in language and communication. Strong problem-solving skills and relevant technical expertise. The team sourced over 1,424 applicants through an internal database, LinkedIn, and Indeed. After a rigorous screening process, 15 candidates were shortlisted for client interviews. The client ultimately onboarded two candidates who were dedicated full-time to their account. Efficient Remote Team Management To ensure seamless operations, withRemote.ai implemented a robust management structure: Dedicated Project Manager. Assigned to oversee the performance and deliverables of the support executives. Advanced Tools. Utilized a ticketing system and Insightful, a productivity management tool, to monitor working hours and availability. Structured Shifts. Support was extended to cover 5 PM to 11 PM MST on weekdays and 10 AM to 11 PM MST on weekends, ensuring comprehensive coverage. Regular Communication. Daily stand-up calls with the client. Weekly review meetings with withRemote.ai management to address concerns. End-of-day updates from the team to the client. Results and Impact To ensure seamless integration and optimal performance, withRemote.ai established a robust management structure: Reduced Response Time: The response time was cut down to 1-2 minutes, leading to improved customer satisfaction and faster issue resolution. Monthly Cost Savings: By leveraging a remote support team, the client saved approximately $6,500 per month, benefiting from reduced costs in: Office space and utilities. HR management overhead. Talent acquisition and retention. Improved Operational Efficiency: The remote team seamlessly integrated into the company’s workflow, allowing internal resources to focus on core operations and reducing the burden on the in-house team. Recruitment Process want to build a high-performing remote team tailored to your business needs? Get In Touch Steps Process-Flow No. of Candidates Sources / Method 1 Total Candidate Sourced Pool 1424 Internal Database pool withRemote, LinkedIn & Indeed Search 2 Initial Screening 1282 Extensive search based on client’s requirements. 3 Resume Evaluation & Internal Round Interview 746 Phone call screening & Google Meet Interviews 4 Shortlisted Candidates sent to Client 15 Shared Curated list via spreadsheet and Resume uploaded in drive 5 Client Interview 12 Conducted in-depth interviews of candidate. 6 Candidate Finalization and Onboarding 2 Reviewed documents, completed background verification, issued offer letter, and successfully helped the client to onboard remotely, ensuring a smooth transition and alignment with the client’s goals. Conclusion The strategic decision to onboard a managed remote team enabled the Restaurant POS software company to enhance their customer support services while achieving substantial cost savings. By partnering with withRemote.ai, they successfully met client demands, extended support hours, and streamlined their operations, ensuring long-term success.

FemTech Pelvic Health Startup Scales Sales Operations with Managed Business Development Associate A FemTech startup specializing in pelvic health devices sought to expand its market presence in the United States and Japan. The founder, who had successfully built a sales network with Walmart, faced increasing operational demands and needed support to: Drive partnerships and increase sales. Manage customer inquiries effectively. Expand market presence in the United States while focusing personally on Japan’s expansion efforts. Get In Touch Understanding Client Requirement The client required a female Business Development Associate (BDA) with: Prior FemTech industry experience. Strong networking abilities and proven sales achievements. Exceptional communication skills. The goal was to hire the right candidate within a two-week timeline. Streamlined Recruitment Process withRemote.ai implemented a structured and efficient recruitment strategy: Candidate Sourcing. Leveraged internal databases, LinkedIn, and Indeed to identify potential candidates. Screening Process. Over 500 candidates were evaluated based on: Sales experience and achievements. Familiarity with the FemTech industry and pelvic health devices. Cultural fit for a sales-focused role. Shortlisting. 12 candidates were selected for client interviews after thorough evaluation Client Onboarding. The chosen BDA underwent training on day-to-day operations and product knowledge provided by the client. Efficient Remote Team Management To ensure seamless integration and optimal performance, withRemote.ai established a robust management structure: Direct Client Collaboration. The BDA worked closely with the client to manage daily operations. Talent Manager Oversight. A withRemote Talent Manager monitored deliverables and performance using Insightful, a productivity management tool. Communication and Reporting. Daily email updates and standup calls between the BDA and the client. Weekly feedback sessions with withRemote management to address concerns and assess progress Cross-Functional Involvement. The BDA collaborated with marketing, operations, and management teams for strategic initiatives. Results and Impact To ensure seamless integration and optimal performance, withRemote.ai established a robust management structure: Rapid Role Adaptation. The BDA adjusted to their responsibilities in less than two weeks, ensuring minimal disruption to operations. Sales Growth. Sales grew 200% within 3 months, driven by the BDA’s efforts in building partnerships and managing inquiries effectively. Operational Efficiency. The BDA handled U.S. market operations, enabling the founder to focus on Japan’s market expansion. Cost Savings. The client saved approximately $4,000 per month compared to in-house hiring, benefiting from reduced costs in: Office space and utilities. Recruitment and HR management. Refined Talent Acquisition. Given the niche FemTech segment, finding the right talent required multiple iterations and adjustments to the BDA role expectations to align with desired outcomes. Recruitment Process Steps Process-Flow No. of Candidates Sources / Method 1 Total Candidate Sourced Pool 525 Internal Database pool withRemote, LinkedIn & Indeed Search 2 Initial Screening 347 Extensive search based on client’s requirements. 3 Resume Evaluation & Internal Round Interview 90 Phone call screening & Google Meet Interviews 4 Shortlisted Candidates sent to Client 14 Shared Curated list via spreadsheet and Resume uploaded in drive 5 Client Interview 8 Conducted in-depth interviews of candidate which can Manage customer inquiries effectively  and increase sales. 6 Candidate Finalization and Onboarding 1 Reviewed documents, completed background verification, issued offer letter, and successfully helped the client to onboard remotely, ensuring a smooth transition and alignment with the client’s goals. Conclusion The FemTech startup successfully scaled its sales operations by hiring a managed Business Development Associate through withRemote.ai. This strategic partnership provided the client with: A skilled and adaptable professional who drove significant sales growth. Streamlined operations in the U.S., allowing the founder to focus on international expansion. Substantial cost savings, operational efficiency, and enhanced cross-functional collaboration.